GreenLab · Bali
Good to know.
A few practical answers, so you know what happens next.
How do I arrange a pickup?
Send a pickup request with your address, preferred time and WhatsApp number. Your branch will contact you to confirm availability and any pickup or delivery charges. Your chosen time is a preference until the team confirms it.
When will I know the final price?
After intake, when the team has weighed and checked your items. Some services are charged by weight and others by item. Any additional treatment needs to be agreed with you.
How is laundry weight billed?
Weight-based services have a minimum billable weight of 1 kg per service line. Up to 0.2 kg above a whole kilogram is included; a larger remainder rounds up. For example, 1.2 kg is billed as 1 kg and 1.3 kg as 2 kg. Your team confirms the billable weight.
When will my laundry be ready?
The branch confirms expected readiness after checking your laundry and the selected service. If anything changes, check your order link or contact your branch. We do not promise a turnaround time before intake.
How do I follow my order?
Your branch gives you a private order link after intake. If you requested a pickup online, the order can also appear on your request page once the team links it. Keep this link private; it gives access to your order details.
What if only some of my items are ready?
Your order shows that some items are still being processed. It is marked fully ready only when all parts are ready. Contact your branch if you need to arrange a partial collection.
Can I bring my laundry in myself?
Yes, you can bring it to Ubud or Canggu. Contact your branch to check current opening hours. Ask for your private order link at reception.
How do I change or cancel my pickup?
Contact your branch using the details on your request page. The team will confirm the change. Please let them know as soon as possible.